Terms and Conditions

Introduction

Welcome to Supper Tale. By booking an event through our website (www.suppertale.com), you agree to the following terms and conditions. Please read them carefully.

Services Provided

Supper Tale connects customers with event organisers (Tale-Tellers) for supper clubs, food workshops, private chef services, side events, and caterings. The specific details of each event, including the date, location, and price, will be listed on our website.

Booking and Payment

  • Reservations: Bookings are made through our website. You will receive a confirmation email with event details.

  • Payment: The event price and a separate booking fee are payable in advance. The total amount includes VAT.

    Cancellation and Refunds: For catering events, cancellations need to be made at least 14 days in advance for a partial refund, with specific terms outlined in the contract.

    Billing Terms

    The number of people to be billed must be confirmed 10 days prior to the event.

    The minimum number of people to be billed will be agreed upon separately on a case-by-case basis.

    In case of late payment, interest will be charged in accordance with the Interest Act.

    Cancellation Terms

    If the client cancels the order, the following charges will apply:

    More than a month before the event: no charge

    14-21 days before the event: 25%

    7-14 days before the event: 50%

    0-7 days before the event: 100%

  • Changes to supper clubs can be made up to five days before the event for a full event fee refund. Booking fees are non-refundable. Cancellations less than five days before the event may not be eligible for a refund.

  • Event Cancellation by Supper Tale: If Supper Tale cancels an event, Supper Tale is responsible for refunding the full amount to the customer.

User Responsibilities

  • Allergies and Dietary Restrictions: Inform us of any allergies or dietary restrictions during booking.

  • Conduct at Events: Attendees are expected to behave respectfully and responsibly.

Age Requirements

  • Supper Clubs and Adult-Only Events: These events are primarily for adults (18+). Identification may be required.

  • All-Age Events: Some events are open to all ages.

Liability

Supper Tale is not responsible for personal injury, property damage, or other losses incurred at any event hosted by a Tale-Teller.

Third-Party Links

Our website may contain links to third-party websites (e.g., Tale-Tellers' social media). We do not endorse and are not responsible for the content on these external sites.

Intellectual Property

All content on the Supper Tale website is our property and protected by copyright and trademark laws.

Changes to Terms and Conditions

We reserve the right to change these terms at any time. Changes will be notified on our website.

Privacy Policy

Introduction

At Supper Tale, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, www.suppertale.com.

Information Collection

  • Personal Information: We collect personal information that you provide to us. This includes your name, email address, phone number, and payment details when you make a booking.

  • Event-Specific Information: For event bookings, we may also collect information related to dietary preferences or allergies.

  • Automated Data Collection: We collect certain information automatically when you visit our website, such as IP address, browser type, and usage data. This is done through cookies and similar technologies.

Use of Information

  • Process and manage your bookings.

  • Communicate with you about events, changes, and updates.

  • Improve our services and website.

  • Comply with legal obligations.

Data Sharing and Disclosure

  • Event Organisers: Necessary information is shared with event organisers to facilitate your booked events.

  • Service Providers: Information may be shared with service providers for payment processing and other operational purposes.

  • Legal Requirements: Information may be disclosed if required by law or for legal processes.

Data Security

We implement measures to protect your personal data from unauthorised access and other risks.

User Rights and Choices

You have the right to access, correct, or delete your personal information.

Cookies and Tracking Technologies

We use cookies for website functionality and user experience improvement. You can control cookie use in your browser settings.

Policy Updates

This Privacy Policy may be updated. Significant changes will be posted on our website.

Contact Information

For queries about the Terms & Conditions and Privacy Policy, please contact us through our website.